This Privacy Policy explains how Coinzara ("we", "us", "our") collects, uses and protects your personal information when you use our websites, applications and services. We act as the data controller for this information.

Information we collect

• Account information — such as your username, email address and password (stored in hashed form), and any identity details you provide for verification.
• Transaction information — deposits, withdrawals, trades, conversions, wallet addresses and related metadata needed to operate the services.
• Technical and usage data — IP address, device and browser information, language and time zone, and how you interact with the site. See our Cookie Policy for details on cookies.

How we use your information

• To provide, operate and secure the services and your account.
• To process deposits, withdrawals, trades and conversions.
• To prevent fraud and comply with legal and regulatory obligations, including anti-money-laundering (AML) requirements.
• To communicate with you about your account, security and service updates.
• To improve and analyse our services.

Legal bases

Where applicable law (such as the GDPR) requires it, we process your personal information on the basis of performing our contract with you, complying with legal obligations, our legitimate interests in operating and securing the platform, and, where relevant, your consent.

Sharing your information

We do not sell your personal information. We may share it with service providers who help us run the platform (for example hosting, email and analytics providers) under appropriate safeguards, with other parties to a trade only to the extent necessary to complete it, and with authorities or regulators where required by law.

Data retention

We keep personal information only for as long as necessary to provide the services and to meet legal, accounting or reporting obligations. Some records (such as transaction and AML records) may be retained for periods required by law after your account is closed.

Security

We use technical and organisational measures to protect your information, including encryption in transit, hashed passwords and optional two-factor authentication. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International transfers

Your information may be processed in countries other than your own. Where required, we put appropriate safeguards in place for such transfers in line with applicable data protection law.

Your rights

Subject to applicable law, you may have the right to access, correct, delete or restrict the processing of your personal information, to object to certain processing, to data portability, and to withdraw consent where processing is based on consent. To exercise your rights, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

Children

Our services are not directed at children under 18, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. We will update the date above and, where appropriate, notify you of material changes.

Contact

For privacy questions or to exercise your rights, contact us at privacy@coinzara.com.